Terms and conditions


  1. Introduction
    1. This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell and supply our offerings to you. You may print a copy for future reference.
    2. Business Day: a day other than a Saturday, Sunday or public holiday when banks in London are open for business.
    3. ‘Event Outside Our Control’ has the meaning given in clause 12.
    4. Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 8 and limitation of our liability and your indemnity at clause 10.
    5. By ordering any of the Goods or Services or Goods and Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.
  2. About us
    1. Our email address for customer service is [email protected]
    2. This site is promoted and owned by Direct Legal Services Ltd (also known as and trading as “Direct Legal” and “directlegalservices.co.uk”), who’s registered office is at Edward Street Chambers, 18 Edward Street, Blackpool, FY1 1BA (hereafter referred to as Direct Legal/DL/We/Us/Our)
  3. Eligibility to purchase from the Website
    To be eligible to purchase any of our bespoke artwork products and lawfully enter into and form a contract with us, you must be 18 years of age or over.
  4. Price
    1. The prices of the products and services we supply are quoted on our website order page.
    2. Prices and any other charges quoted on the order page are based on delivery of the Goods or performance of the Services in the United Kingdom unless otherwise specified. If you live outside of the UK, please contact us for a specific shipping rate or bank transfer charges which will be added to your order. We do not take any responsibility for items which do not comply with your local laws, and all responsibility for any import tax, duty or other customs charges lies with you.
  5. Payment
    1. The cost of your order will be raised when you checkout. Payment will be made by clicking the pay now button. Currently we use Stripe as our payment processing agent and you hereby agree that you give authorisation for us to accept your payment from your account. You further agree that you will not seek any chargeback from Stripe or your card processing company once your order is supplied to you in order to avoid payment. We reserve the right to change our payment processing agent at any time in the future.
    2. By placing an order, you consent to payment being charged to your type of card account or Stripe account as provided on the order form.
    3. We shall contact you should any problems occur with the authorisation of your payment and reserve the right to withhold our services to you until your payment is cleared.
    4. No goods shall be sent or services supplied until paid for, and we reserve the right to decline any order at our sole discretion. No contract for goods or services shall exist until your order is accepted by us.
  6. Plans & Subscription Services:
    1. Payment for your use of our services is payable in one sum in advance. By entering into this Agreement, you acknowledge that any unused portion of your subscription cannot be refunded if you subsequently discontinue using any remaining months or cancel your directory listing.
    2. Once purchased, these plans cannot be ‘cashed in’ or cancelled prior to full payment being made. Our services are of a very unique and specific customised nature to you, imparting and utilising the ‘secrets’ of our business boost programmes. Due to the personal and unique constituency and/or individually tailored nature of our plans and services, your right to any refund is immediately lost should you first access any of the subscriber or member’s area content, or as soon as you receive programme/ plan information and contents from Us.
    3. We reserve the right not to permit any re-subscription where we have previously elected to terminate your subscription. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reason for our decision.
    4. In the event your subscription is terminated for breaching our terms, no refund will be given.
    5. Any correspondence relating to cancellations, terminations or account management, should be sent by email to [email protected]
  7. Payment Obligations & Terms:
    1. The Member is responsible for paying all sums due in connection with their Membership, subscription or use of our Service as set out in these terms. No listing will be made live until paid for. Subscribers can pay by Credit Card or Debit Card or via Stripe. Payment details, together with details of the service applied for, shall be collected by us through our secure financial data collection mechanism account, which transfers the details of the potential registrant and/or Member’s financial data to such online payment system for processing.
    2. Subscribers should be aware that further terms and conditions required by our third party card processing service or Stripe, can be found by reading their Terms and Conditions (T&C’s) published on their website
  8. Access to Content:
    1. When we have accepted your application, you will be provided with log-in access using a self-selected username and password via a verification email directly to the email address that you provide to us as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms or have used the Website in contravention of these Terms and Conditions (T&C’s) or Privacy Policy.
    2. Your right to use and access any Membership area of the Website is personal to you, and you must not allow any other person to gain access to the Membership area of the Website using your username and password. You must keep your username and password confidential.
    3. You are entitled to use and access any Membership area from the time you receive a username and password by email until your Membership subscription expires or until your subscription/ participation is terminated in accordance with these Terms. Your username and password will be subsequently disabled by us if you discontinue use of the services.
  9. Submission of Work by the Customer
    1. Customers wishing to submit their data, documents or files to Direct Legal Services should adhere to usual specifications to guarantee the highest quality.
    2. All information and personal details, including contact details and files for review should be checked for spelling errors prior to submission.
  10. Interest
    1. Unless clause 6.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 5% a year above the base lending rate of Barclays Bank from time to time, accruing daily from the due date until the date of payment, whether before or after any court money claim judgment.
  11. Order process and formation of a contract
    1. All orders are subject to acceptance and availability. If we are unable to supply you with the Goods or Services or Goods and Services in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside our Control or because we have identified a mistake in the description of the Goods or Services or Goods and Services or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
    2. Any order placed by you for the Goods or Services or Goods and Services constitutes an offer to purchase them from us.
    3. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our complete acceptance of your offer to purchase the Goods or Services or Goods and Services.
    4. A ‘Confirmation Notice’ means an email which we send to you to confirm that we have commenced supply of your services or mailed your item/s according to the method you have chosen, by Royal Mail or any other courier or delivery service. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.
    5. A contract between you and us for the supply of the Goods or Services or Goods and Services (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you a Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.
    6. If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.
    7. We may make
      1. changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,
      2. changes to these Conditions as a result of changes in how we accept payment from you,
      3. changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.
    8. If we make any changes in our terms of business, we will give you written notice of the changes before we supply the Goods or Services or Goods and Services. You can choose to cancel the contract if the change would be significantly to your disadvantage.
    9. Any variation to these Conditions which have been incorporated into the Contract shall only be binding when agreed in writing and signed by you and us.
  12. Cancelling your Contract and refunds
    1. Under the Consumer Contract Regulations and Distance Selling Regulations, you are normally entitled to cancel a purchase. However, as our service provides a bespoke (tailored) service (that is legal services and opinions which are specifically directed at your individual circumstances), bespoke services are excluded from automatic refund. This means that once your order is accepted by us and we commence work on your case, no refund will be made as this constitutes a full use of the services.
    2. Important Notice: Exceptions to the right to cancel
      Under the regulations & general Consumer Law, you will not have a right to cancel in the following situations IF;
      1. The Contract is for goods and services which are bespoke or have been personalised to you (works of Art, or the supply of newspapers, classified advertising, magazines and other periodicals, legal advice).
      2. The Contract is for the supply of digitally downloaded or digitally delivered products.
      3. For the sake of clarity, our Services are considered exempt under the Direct Selling Regulations and the Consumer Contract Regulations. Every service is provided in a bespoke manner for you and/ or your business. As a result we are not obliged to issue any refund. Your Statutory Rights are not affected by these conditions.
  13. Complaints
    If you have a comment, concern or complaint about any service you have purchased from us, please contact us by telephone or by email at [email protected] or by post.
  14. Liability and indemnity
    1. We have a duty to supply services to you that conform to the Contract made between us, including a duty to ensure that;
    2. We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. For your peace of mind, you can obtain advice about your legal rights from Citizens Advice or a legal advisor if you need to clarify your position.
    3. We cannot exclude or limit our responsibility to you for:
      1. Death or personal injury resulting from our negligence or the negligence of our employees or products;
      2. Fraud or fraudulent misrepresentation;
      3. A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.
    4. We are only responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.
    5. You are purchasing our Goods and Services as either (a) Business to Consumer or (b) Business to Business transaction. We will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business. Nor do the CC Regs apply to business sales.
    6. We will not be responsible for any delay in delivering and performing our obligations if;
      1. we have asked you to provide specified information that is necessary for delivering and performing such obligations -and-
      2. you have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by.
  15. Our rights of termination
    We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and have sent you a reminder your that payment is due. We reserve the right to refuse any order at our absolute discretion.
  16. Events outside our control (force majeure)
    1. Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).
    2. We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside our Control.
    3. We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.
    4. Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
    5. You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the artwork or products which we have been unable to deliver to you.
  17. Use of personal data
    You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to;
    1. obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity;
    2. supply the Goods and Services to you;
    3. carry out checks to ensure you have adequate funds and fulfil security and fraud prevention requirements;
    4. transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer;
    5. validate your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies;
    6. inform you of similar services we provide, but you may contact us at any time to request that we stop informing you of these. By viewing our website you give us permission to send you details of any services that we feel may be of interest to you. To opt out of our marketing or mailshot service please email us to the address shown above.
  18. Other important terms
    1. We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
    2. Every effort is made to keep information regarding stock or service availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available. The website is made available on an “As is” basis.
    3. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
    4. All orders and Contracts are concluded in the English language only.
    5. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
    6. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    7. You should note that access to our platform (specifically the ‘App’), shall only be available during the live term of your membership and will cease on termination of your subscription and or the expiration of your subscription. You can compare the use of our services to be similar to that of a car breakdown service. As a member you have full use of their services, but upon cancellation of your membership such services end unless renewed. The use of all Direct Legals services and accesses are enabled only whilst you remain a subscriber to our programme.
  19. Governing law and jurisdiction & Copyright Notice/ Disclaimer.
    1. These T&Cs and any Contract shall be subject to and construed in accordance with the laws of England & Wales. The Parties hereby agree to the exclusive jurisdiction of the English courts in the event of any dispute.
    2. The copyright, trademarks, designs, content of materials and training plans/programmes, and any other intellectual property rights (“Intellectual Property Rights”) within this Website are owned by Direct Legal Services, or occasionally by third parties that have given us permission to use them. The use of these materials by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms or by Us with explicit prior written consent. Any unauthorised use of the images or other content may violate copyright laws, trade mark laws, the laws of privacy and publicity, and other legal regulations and statutes. Direct Legal Services hereby acknowledge the ownership of all Trademarks and trading names, as belonging to their respective owners.
    3. You acknowledge that we may claim damages against you for any violations, but that such damages may not be an adequate remedy for any infringement of our Intellectual Property Rights, and that we shall be entitled to the remedies of injunction, specific performance and other equitable relief for any threatened or actual breach of our Intellectual Property Rights by you and that no proof of special damages shall be necessary for the enforcement of these rights. You hereby agree that you cannot and will not share, promote or distribute any of our legal advice, opinions or documents to any third party, whether for profit or not.
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